Nottingham Council Tax Office: Phone Number, Contact Details and Opening Hours
Online Portal (Primary Contact Route)
Nottingham City Council has moved almost all council tax and benefits contact to its online self-service portal. The council permanently deactivated its direct customer service email for council tax and benefit queries. You cannot email evidence, chase a claim, or ask a question by email.
Main portal: myaccount.nottinghamcity.gov.uk
From the portal you can:
- Apply for Council Tax Support
- Report a change of circumstances
- Upload evidence documents
- Request a revised bill
- Submit a formal appeal against a CTR decision
The portal uses the Govtech webCAPTURE system, which automates around 90% of standard transactions like address changes. For non-standard queries, submit a structured contact form through the portal and expect a written response.
Phone Contact
The general council tax enquiry line for Nottingham City Council is available through the switchboard. When calling, have your council tax reference number ready — it is printed at the top of your demand notice.
Expect telephone triage to direct you back to the online portal for most queries. Phone support is not designed to walk you through an application step by step. If you need detailed help completing a claim, the council's in-person "ASK HERE" desks or a local free advice agency are better options.
In-Person ASK HERE Desks
For residents who cannot complete online forms independently, Nottingham City Council offers assisted digital access and document verification at three Joint Service Centres:
| Centre | Address | Services |
|---|---|---|
| Bulwell Riverside | Main Street, Bulwell, NG6 8QJ | Document verification, assisted online claims |
| Mary Potter Centre | 76 Gregory Boulevard, Hyson Green, NG7 5HY | Document verification, assisted online claims |
| St Ann's Valley Centre | 2 Livingstone Road, St Ann's, NG3 3GG | Document verification, assisted online claims |
The ASK HERE desks help you submit forms through the online portal and verify your identity and financial documents in person. Bring original documents — photocopies are not accepted for income and capital proof.
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Postal Address
For formal written correspondence, appeals, and paper evidence submissions:
Council Tax Support Scheme and Housing Benefit Nottingham City Council Admail 4270 Nottingham NG1 9YZ
Use this address for Stage 1 internal reconsideration requests if you are disputing a Council Tax Reduction decision. Written appeals sent here protect your statutory one-month deadline.
Which Contact Route to Use
| Situation | Best Route |
|---|---|
| New CTR application | Online portal |
| Chase a pending claim (14+ days) | Online contact form with claim reference |
| Upload missing evidence | Online portal document upload |
| Cannot use the online portal | ASK HERE desk in person |
| Formal appeal against a CTR decision | Written letter to Admail 4270 |
| Council tax arrears or enforcement | Free debt advice agencies first |
The Nottingham Council Tax Reduction guide includes a submission checklist and timeline tracker to help you manage the application process and follow up at the right points without needing to contact the council repeatedly.
Get Your Free Nottingham Council Tax Reduction Checklist
Download the Nottingham Council Tax Reduction Checklist — a printable guide with checklists, scripts, and action plans you can start using today.