Alberta Supports and Free Help for Seniors Property Tax Deferral

You do not need to navigate the Alberta Seniors Property Tax Deferral Program alone. A network of free provincial, municipal, and non-profit services exists specifically to help older Albertans with benefit applications, paperwork, and program questions. All of them are free of charge.

Alberta Supports Contact Centre

Alberta Supports is the contact centre for the property tax deferral program. It handles:

• Answering eligibility questions about the SPTDP.
• Mailing paper application kits (Form SCS0010) to your home.
• Arranging call-backs from program specialists for complex situations.

The program office processes applications submitted by mail, fax, or the online portal.

Contact: Toll-free 1-877-644-9992, or 780-644-9992 for Edmonton callers. Lines are open Monday to Friday, 7:30 a.m. to 8 p.m. (closed on statutory holidays). Ask the Contact Centre to request a call-back from a program specialist if you need one.

Sage Seniors Association (Edmonton)

Sage is a community non-profit serving seniors in the Greater Edmonton area. Their outreach workers help with government benefit navigation, form completion, and connecting seniors to other community services. If you are in Edmonton and need someone to sit with you while you work through the deferral application, Sage is the place to call.

Location: 15 Sir Winston Churchill Square, Edmonton. Phone: 780-423-5510.

211 Alberta

Dial 2-1-1 from any phone in Alberta to reach a trained navigator who can connect you with local services — housing support, benefit programs, food banks, seniors' outreach. The service is available by phone, text, and online at ab.211.ca. If you are not sure which program you qualify for or which organisation to contact first, 211 is a good starting point.

Calgary Seniors Resource Society and Kerby Centre

Calgary-area seniors can access Unison at Kerby Centre (formerly the Kerby Centre and Veiner Centre combined) for information, benefit navigation, and elder advocate services. They do not administer the provincial deferral directly, but their staff can help you understand eligibility and gather your documents.

Kerby Centre (Calgary): 403-265-1402.

Centre for Public Legal Education Alberta (CPLEA)

If your questions are about the legal side — land title caveats, powers of attorney, what a registered charge means for your property — CPLEA provides free public legal education through their website (cplea.ca) and the LawNow publication (lawnow.org). They do not provide individual legal advice, but their plain-language guides on property law and senior housing are some of the clearest available.

What Free Help Does Not Cover

These services can help you understand and access the program, but eligibility decisions are made by the Government of Alberta and support organizations cannot guarantee approval. Contact Alberta Supports for application status or a specialist call-back, and ask your municipality about any penalties. Only the homeowner or a legally authorized representative under an Enduring Power of Attorney or court-appointed trusteeship can sign the application on the homeowner's behalf.

For a structured walkthrough of the entire application process — including the equity check, document checklist, and renewal tracking — see our Alberta Seniors Property Tax Deferral guide.

See more Alberta guides →